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單元名稱:(活動延期) 原訂於113年5月25、26日於桃園陽光劇場辦理之「2024太空港音樂藝術嘉年華」活動延期辦理

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最新公告 2024.05.17

(活動延期) 原訂於113年5月25、26日於桃園陽光劇場辦理之「2024太空港音樂藝術嘉年華」活動延期辦理

(活動延期) 原訂於113年5月25、26日於桃園陽光劇場辦理之「2024太空港音樂藝術嘉年華」活動延期辦理

原訂於113年5月25、26日於桃園陽光劇場辦理之「2024太空港音樂藝術嘉年華」活動延期辦理,轉發主辦單位說明:

重大公告
Hi travelers, 我是Spaceport的創辦人Kyla,今天我有一個遺憾的消息要宣布。
我們做為一個大型群聚活動的主辦方,太空港除了環保綠能和永續發展的核心,一直以來秉持著安全第一為原則在運營活動,今天很悲痛的告訴大家:
對不起,我們要延期了。
自4/3起花蓮7.4級大地震後,接連發生了近1500次餘震,其中還包含4/23的7.2級大地震,以及超過60餘次5級以上的有感地震。
主/協辦單位與相關人員皆高度關注此事,我也強烈要求我們的保險公司替我們找尋保額最高的方案,但很遺憾的,經過不斷的來回協商,5/13我們的保險公司回覆:他們尋遍了海內外的保險公司,只有一家願意承接含地震的意外險,並只願意提供每一個人體傷最高500萬,單一事故最高1500萬的保額:即現場不論多少人受傷或受多重的傷,保單只能賠償1500萬給我們去做後續的賠償。
我們尊重保險公司在這個非常時期的客觀判斷,在過去幾天我們積極與各單位討論、協商、分析風險,希望能夠找出比延期更好的替代方案,很抱歉我們花了一點時間才能發布公告。
我一直非常感恩自己能夠舉辦大型活動,這是基於每一位travelers及工作人員、藝人團隊的信任,這其中也包含信任我們對於安全的掌控,若活動舉辦,我們就該有相對應的責任,但第一我們沒有權利替任何人決定他的安全值多少錢,第二以太空港這樣規模的大型活動來說,萬一發生了任何不幸,我們需要確保我們有足夠的保額和能力去承擔所需要的醫療賠償費用。
我知道太謹慎不一定是正確的,只是身為一個主辦有太多複雜的責任,相比延期活動將面臨的損失,我們更重視每一位travelers的旅程平安。我以最謙卑的誠心懇請各位粉絲理解,相對於專業室內場館的固定舞台,戶外音樂節的舞台是搭建的。
這是我踏入音樂產業後,職涯中最艱難且沈重的決定,可觀眾和工作人員的安全無法妥協,這是主協辦單位和全體藝人團隊所達成的共識。
根據氣象局的資料,餘震將持續3-6個月,我們將盡力維持同樣的陣容延後3-6個月舉辦,團隊正在全力協調藝人檔期,擬定延期日後,將盡快公告活動相關消息。
退票辦法:
所有travelers將獲得100%票面金額退款,已取票者請聯繫您的購票平台獲取退票辦法,未取票者將直接作廢訂單,原路返回至購票帳戶或信用卡,退費時間依購票平台及發卡銀行作業流程而定。
補償方案:
已購票的粉絲只要加入官方Line「@Spaceport」,核對訂票紀錄,就可直接獲得價值新台幣500元的快速通關手環兌換券和價值新台幣500元的酒水兌換券,此補償方案沒有使用期限。
Kyla Liang


Announcement
Hi travelers, I'm Kyla, the founder of Spaceport. Today, I have sad news to share.
As the organizer of a large-scale event, Spaceport has always prioritized safety, along with our core mission of sustainability. However, it is with a heavy heart that I must announce:
We have to postpone our event.
Since the 7.4 magnitude earthquake in Hualien on April 3, there have been nearly 1500 aftershocks, including a 7.2 magnitude earthquake on April 23, and over 60 noticeable aftershocks of magnitude 5, the situation has escalated.
We have been closely monitoring this situation and I strongly requested our insurance company to find the highest possible coverage. After continued negotiation, on May 13, they informed us they could only find one insurer, both domestically and internationally, willing to cover earthquake-related accidents, they offered a maximum coverage of NT$5 million per person and NT$15 million per incident. This means that regardless of the number or severity of injuries at the event, the maximum insurance payout would be NT$15 million.
We respect the insurance company's objective judgment during this difficult period. Over the past few days, we have been actively discussing, negotiating, and analyzing risks with various parties, hoping to find a better alternative to postponement. We apologize for the delay in releasing this announcement.
I have always been incredibly grateful to be able to host large-scale events, based on the trust of every traveler, staff and artist team. This trust includes confidence in our safety management. If we were to host the event, we must bear the corresponding responsibilities. But first, we don't have the authority to assign a value to anyone’s safety and well-being, for an event of Spaceport’s scale, in the unfortunate event of an incident, we must ensure we have sufficient coverage and the capability to handle the necessary medical and compensation costs.
I understand being overly cautious might not always be the right approach, but as an organizer, we bear a great deal of responsibility. Compared to the losses we might face due to postponement, we value the safety of each traveler more. I humbly ask for your understanding. Unlike fixed stages in professional indoor venues, outdoor festival stages are temporarily constructed.
This has been the most difficult and heavy decision in my career in the music industry, but the safety of our audience and staff cannot be compromised. This is a consensus reached by the organizers, co-organizers, and all performing artists.
According to the Meteorological Bureau, aftershocks could continue for another 3-6 months. We will do our best to maintain the same lineup and reschedule the event within this period. Our team is working hard to coordinate with the artists and finalize new dates, which will be announced as soon as possible.
Effective immediately, we will cancel all tickets through major ticketing platforms. All travelers will receive a 100% refund of the ticket price. For those who have already collected their tickets, please contact your ticketing platform for refund procedures. For those who have not collected their tickets, your orders will be directly voided and the amount will be refunded to the original purchase account or credit card. The processing time will depend on the procedures of the ticketing platform and the issuing bank.
Compensation plan:
Travelers who have already purchased tickets can join our official Line account "@Spaceport," verify their ticket purchase records, and receive vouchers for a speed-pass wristband worth NT$500 and a drink voucher worth NT$500. This compensation plan has no expiration date.
Kyla Liang

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